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Privacy Policy

Welcome to SambaSlots, accessible via sambaslots7.uk. We are committed to protecting your privacy and ensuring the security of your personal information when you use our website and services. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s requirements.

1. Data Controller

The data controller responsible for your personal data is SambaSlots, registered and operating under UK jurisdiction. For any questions or concerns regarding your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

To provide you with a safe and personalised gaming experience, we may collect and process the following types of personal information:

Full name, date of birth, and gender
Contact details including email address, telephone number, and residential address
Account registration details and preferences
IP address, device identifiers, and browser information
Usage data such as login times, game activity, and transaction history
Financial information related to deposits, withdrawals, and payment methods
Verification documents to comply with identity checks and anti-money laundering regulations
Special category data (e.g., health information) only if voluntarily provided for responsible gambling purposes
Data obtained from third-party sources for fraud prevention, credit checks, and responsible gaming assessments

3. How We Use Your Information

Your personal data is processed for the following purposes:

To create and manage your SambaSlots account
To verify your identity and age, ensuring compliance with UK gambling laws
To process financial transactions securely and prevent fraud
To comply with legal obligations such as anti-money laundering (AML) and counter-terrorist financing (CTF)
To provide customer support and respond to your inquiries
To send you important updates about your account and our services
To personalise your gaming experience and tailor offers or promotions (with your consent where required)
To monitor and promote responsible gambling, including self-exclusion and limit-setting tools
To analyse usage patterns for service improvements and security enhancements
To detect and prevent suspicious or fraudulent activity

4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

Your consent, where you have explicitly agreed to certain uses such as marketing communications
Performance of a contract, including providing you with our gaming services
Compliance with legal obligations, including UK gambling and financial regulations
Our legitimate interests, such as improving our platform, preventing fraud, and ensuring security—balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal, regulatory, and licensing requirements. Typically, account-related data is retained for up to seven years after account closure or last activity to meet financial and compliance obligations. Certain data related to self-exclusion or dispute resolution may be held longer as required.

6. Marketing Communications

With your explicit consent, we may send you promotional offers, newsletters, and information about our services or those of trusted partners. You can manage your marketing preferences at any time through your account settings or by using the unsubscribe link in our emails. We respect your choices and will never send marketing communications without your consent.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on SambaSlots, including:

Ensuring website functionality and security
Remembering your preferences and login details
Analysing site usage to improve performance
Delivering personalised advertising in line with your preferences

You can control and manage cookie settings via your browser. Please note that disabling certain cookies may affect site functionality.

8. Sharing and Transferring Your Data

Your personal data may be shared with:

Service providers such as payment processors, identity verification agencies, and IT suppliers
Regulatory bodies including the UK Gambling Commission and law enforcement authorities
Affiliated companies within the SambaSlots corporate group
Third parties authorised by you to receive your data

If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO), to protect your data.

9. Data Security

We employ robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. This includes encryption, secure servers, access controls, and regular security audits. Despite our efforts, no internet transmission is completely secure; however, we strive to protect your information to the highest standards.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing in specific cases
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting prior lawful processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and within statutory timeframes.

11. Children’s Privacy

SambaSlots is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it immediately.

12. Changes to Our Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or technology. We encourage you to review this policy regularly. Continued use of our services after changes indicates your acceptance of the updated terms.

13. Complaints and Contact Information

If you have any concerns about how we handle your personal data, please contact our Data Protection Officer at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator for data protection, at https://ico.org.uk/make-a-complaint/.

14. Responsible Gambling

We are committed to promoting responsible gambling. If you feel your gambling is becoming a problem, please seek help and support. Useful resources include:

BeGambleAware – advice and support for safer gambling
GamCare – support for problem gambling

Last updated: 27 June 2025